Protocol vs. Soft Diplomacy
BY IRMA BALIAN
Civility and courteousness existed since the beginning of humanity. With the age of technology ruling so vigorously, we need to reintroduce etiquette, manners, protocol and soft diplomacy, in order to provide a contemporary framework for our everyday communication and interpersonal skills. However, before we use these words from now on, let’s try to define their meanings first.
Etiquette entails politeness and deference between individuals and groups of people. Be it among family members, social and business settings or even during diplomatic encounters. It is based on common courtesy rules that people acquire throughout their lives. Ideally it should be introduced from early childhood and be carried forward all throughout the years. It includes among other features, proper ways of conduct, greetings, table manners, gallantry and graciousness. In other words, Etiquette is another term used to refer to “savoir-vivre.â€
